Privacy Notice
This notice explains how The Laundry House handles personal data when you contact us, request services, or use this website.
Who We Are
The Laundry House is a laundry and ironing business serving Northern Ireland. For data protection purposes, we are the data controller for the personal data described in this notice.
Contact details:
Email:
contact@laundryhouseni.co.uk
Phone: 07510 557 333
Address: 9 Rostrevor Road, Hilltown,Newry BT34 5UP
What Data We Collect
- Contact details, such as your name, phone number, and email address.
- Service details, such as item type, care preferences, and collection/drop-off notes.
- Transaction records, such as quote details and payment/invoice references.
- Basic technical data from website requests (for security and reliability logging).
How And Why We Use Your Data
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Responding to enquiries and delivering laundry services | Contact and service details | Contract, or steps prior to contract |
| Managing records, accounts, and tax compliance | Contact and transaction records | Legal obligation and legitimate interests |
| Protecting our website and preventing misuse | Basic technical request data | Legitimate interests |
| Sending marketing updates | Contact details | Consent (where required) |
Cookies And Third-Party Tools
This website uses a Google Maps embed on the contact section. Google may collect technical information and place cookies when the map is loaded. You can learn more from Google's privacy information.
We do not currently run behavioural advertising or tracking scripts on this site.
Who We Share Data With
We only share data where necessary, for example with payment processors, bookkeeping providers, IT/hosting suppliers, or legal/regulatory authorities. We require service providers to protect personal data appropriately.
International Transfers
Some suppliers may process data outside the UK. Where this happens, we use appropriate safeguards under UK data protection law.
How Long We Keep Data
- General enquiries: typically up to 12 months after last contact.
- Service and accounting records: typically up to 6 years for tax/accounting needs.
- Security and technical logs: retained only as long as reasonably required.
Your Rights
Under UK GDPR, you may have rights including access, correction, erasure, restriction, objection, data portability, and withdrawal of consent where consent is the basis for processing.
To exercise your rights, contact us at contact@laundryhouseni.co.uk.
Complaints
If you are unhappy with how we handle personal data, please contact us first. You can also raise concerns with the UK Information Commissioner's Office (ICO): ico.org.uk.
Changes To This Notice
We may update this notice from time to time. The latest version will always be published on this page with the update date shown above.
This notice is intended to support transparency and good practice for a UK business. Consider obtaining legal advice to confirm wording for your specific operations.